Refund policy

We strive to ensure that our customers receive high-quality products. However, in case you receive a damaged or incomplete item, we offer a return and exchange policy.

*Conditions for Return/Exchange/Refund:*

- No returns, exchanges, or refunds will be accepted on the basis of personal preference or dislike.

- Returns, exchanges, or refunds will only be considered if:

    - The item received is damaged.

    - There is a missing item in the order.

*Procedure for Return/Exchange/Refund:*

1. *Unboxing Video*: A complete unboxing video(360°) of the product is compulsory to initiate the return/exchange/refund process. This video should clearly show the product's condition.

2. *Timeframe*: The return/exchange/refund request should be initiated within 24-48 hours of receiving the product.

3. *Contact Us*: Please send an email to [misticjewels.desk@gmail.com] with the subject "Return/Exchange/Refund Request" along with the unboxing video and order details.

*Important:*

• We reserve the right to reject any return/exchange/refund request that does not meet the above conditions.
•  Original shipping fee is non-refundable.
• Once all the conditions is fullfiled you get refund within 5-7 working days.

- Please ensure that the product is in its original condition with all tags and packaging intact.

By shopping with us, you agree to our return and exchange policy. If you have any questions or concerns, feel free to contact us!